Monitoring – Service oriented monitoring covering infrastructure & End User Experience in the following aspects:
• Network Infrastructure
• Server Monitoring – Hardware status, Virtual Environments, Operating systems, databases, Applications
• SAN infrastructure – event management and topology discovery
• End User Experience Monitoring – Synthetic transactions to measure applications performance and availability
• Service Level Management – measuring KPIs like availability and performance and calculate complex SLAs
• Automated Service Topology Discovery
Design and implementation of end-end IT monitoring solution for Etisalat
Etisalat – Nigeria
Design and implement end-end IT monitoring solution, covering IT services, Aplications, Servers, Network, SAN elements.
• Monitor quality of 18 core IT Services from End-user perspective.
• Gather all alarms and health indicators from infrastructure and applications in single console.
• Design a dashboard with Service trees and repective SLAs statuses
End-end view on IT services. Easy correlation for root cause based on topology. Ability to measure performance and Availability SLAs
Re-implement a Network Management Solution at Wataniya Telecom
Wataniya Telecom – Algeria
Re-implement a Network Management Solution
• Gather all monitored indicators from old monitoring solution.
• Implement Network Node Manager 9.20.
• Design new reports as per current customer needs.
A modern, scalable and effective network management solution.
Solution support for end user management solution at Coca Cola
Coca Cola Hellenic
Support for end user management solution.
• Support for current implementation.
• Help in development and automation of new BusienssProcesses.
Adding new important IT services to monitoring solution.
IT services Monitoring solution for Access Bank
Access Bank – Nigeria
Implementing IT services Monitoring solution.
• Measure quality of 7 core IT Services from End-user perspective from 300 locations.
• Monitor Servers and Network status.
A reliable solution that allows reporting on Performance and Availability quality factors of IT services provided to business
Implementation of End-To-End Application Performance Monitoring solution
Ministry of Finance – Lebanon
Implement Application Performance Monitoring Solution form the core citizen services. EndToEnd monitoring of application for submission tax declarations
Monitor quality from end-user perspective. Diagnose issues and slow response inside application logic, database and server infrastructure.
A comprehensive solution that provide visibility on root cause for Performance and Availability issues and fast time for resolution.
IT services Monitoring solution
RaiffeisenBank – Bulgaria
Solution support of Monitoring and ServiceDesk solutions
Redesign ServiceDesk forms and Request Management processes. Build Integration with HR system to pull information about user department and hierarchy. Upgrade of Monitoring solution and broaden coverage with new monitored apps.
Increase IT services quality.